FREE $40 GIFT WITH EVERY PURCHASE $100 & OVER. LIMITED TIME ONLY.
Orders & shipping FAQs
Can I track my order?
Tracking is provided for all orders. You will be sent an email with a tracking number once your order is dispatched.
Which payment methods do you accept?
We accept payments online via credit card using Visa, Mastercard or Amex.
We also offer Afterpay.
How much does shipping cost?
Please see our shipping and delivery information here.
How long do orders take to arrive?
Orders will be sent within 2 working days of you placing your order. Your order should arrive between 3-5 working days.
What if my product is broken or faulty?
We are so sorry to hear there is something wrong with your product and will do our best to fix any issues. Please get in touch to specify the concern and we will either send you a replacement product or provide a refund.
We will need proof of the damage or fault, so please take a photo of the product issue in its original packaging, and email us the details.
Email us at: orders@puremama.com
Can I return my products or get a refund?
Please see our returns policy here.
Once we have received the order return, the refund will be processed within 14 business days.
Can I change or cancel my order?
Unfortunately, once your order has been placed, we are not able to make changes or cancel your order.
How do I return an order if I purchased at one of your stockists?
If you purchased through one of our retailers, please make contact with them directly for assistance with your order.
What happens if my gift with purchase is no longer available?
All free gifts with purchase are subject to change due to availability. PURE MAMA is unable to reship free gifts with purchase.
Products FAQs
What fragrances do you use?
The PURE MAMA product range uses natural fragrances rather than synthetic fragrances. All fragrances are Phthalate free. Please note that over time the fragrance can change subtly when exposed to direct sunlight or air.
The Nipple Butter is completely fragrance free.
Can I use your product postpartum?
Yes, absolutely. Here are some great ways to use our products:
Belly Oil – Your all-over body hydrator.
Nipple Butter – Perfect for lips, cuticles, and baby’s delicate skin.
Magnesium Body Rub – Soothe post-birth aches, restless legs, and tired muscles.
Bump Scrub – The ultimate reset. Use as an all-over body exfoliant to refresh and renew your skin.
Where are PURE MAMA products made?
We are incredibly proud to have all our products 100% made in New Zealand. Our local team expertly formulates, tests, and refines our products until they are perfect for mama.
Can I use the Belly Oil for baby massage?
The PURE MAMA Belly Oil can be used for baby massage. The blend focuses on natural ingredients, is gentle on skin and does not contain any synthetic fragrances. We would recommend that you wait until baby is 1-2 weeks old before introducing anything new on their skin. We also recommend to do a small patch test first on their arm to see if any irritations occurs. If it does, simply wash with warm, lightly soapy water.
Can I use PURE MAMA products in the first trimester?
Yes you can. All products can be used on the skin from the first trimester.
Note: If you are performing any type of deep tissue massage with the Magnesium Body Rub then please consult with a healthcare practitioner as pregnancy massage is not recommended in the first trimester (the packaging reflects this saying use from the second trimester).
Can I use the Belly Oil for Perineal Massage?
Yes you can. A lot of our customers have used it for Perineal massage. If any irritation or discomfort occurs please rinse with warm water and discontinue use.
Can your product prevent stretch marks entirely?
In short, no. We are very careful not to promise anything around entirely preventing stretch marks as there are many contributing external factors that are completely out of our control, including but not limited to, how fast your baby grows, the position of your baby, your birthing experience how your body adapts, your water intake, exercise, and genetics, which can all play factors in getting stretch marks. And these can differ between pregnancies, too.
Our blends are all expertly formulated to help hydrate and nourish the skin and we absolutely stand by these, along with the many tried and trusted
ingredients that have previously been through external clinical trials to show their effect on skin health
Whilst using oils can help reduce the appearance of stretch marks (and many women have shared their results and reviews with us), it cannot stop them from forming altogether as your body will respond in its own unique way throughout pregnancy.
Can I buy PURE MAMA products in store anywhere?
Yes, we are available at a wide range of selected stockists in NZ. Please see our stockist page for further information.
Do you use preservatives in your products?
Our oils and balms are preservative free. All water-based skincare products require a preservative to protect against yeasts, moulds and bacteria. Pure Mama only uses safe, NATRUE approved preservatives. This ensures the safety of our products for human health.
Can I use PURE MAMA products if I have a nut, gluten, wheat or soy allergy?
Some Pure Mama products contain nut oils and soy oil. The extraction methods for these ingredients remove allergy-causing proteins; however, we cannot guarantee that all traces have been eliminated. Therefore, if you have a gluten intolerance or a wheat, nut or soy allergy, we recommend that you patch test first or consult your medical practitioner before using any new skincare product.
You can find the full ingredients lists on the product pages on this website and on packaging.
How do I send or redeem a PURE MAMA gift voucher?
Simply choose a value and add it to your cart.
This gift card is a digital card and will be delivered to your email ready to forward on to the recipient with instructions on how to redeem them at checkout.
Our gift vouchers have no additional processing fees.
To redeem, enter the gift card code under the discount code section at checkout.
Gift vouchers come with a five-year validity period, and are not refundable for cash.